Have you taken a customer satisfaction survey recently? Was the survey helpful? Was it terriblyRead More

Sometimes when we’re working with customers they may be unhappy about a company policy, appointment reschedulingRead More

What exactly is “food insecurity”? The USDA defines food insecurity as “consistent access to adequateRead More

Last night, I was able to attend the downtown annual awards banquet at the newRead More

Online presence in small business today my receptionist image

Online presence. What’s the big deal for small businesses? Why is online presence so important today? WhenRead More