4 Reasons for a Legal Answering Service

Legal answering services can help all size firms, as well as a variety of supplemental and legal-adjacent industries. In fact, did you know that most law firms have a receptionist – and that most of them are actually under-performing?

But then what can you do? You cannot possibly answer all the calls on your own. And who has the time to hire or train a new receptionist, or overhaul the entire position? Luckily, you don’t have to take such drastic steps, as My Receptionist offers legal answering services which over-perform time and time again.

Want to learn more about these live answering services, the benefits, add-ons, and flexibility? Then read on and see the top 4 reasons our clients choose legal answering services for their law firms and legal businesses.

Improve Your Customer Service with a Legal Answering Service

My Receptionist offers the highest standard of customer care and customer service. And that means, when you partner with us, you won’t have to worry about if we’re answering calls politely, promptly, and accurately – because our reputation and reviews speak for themselves!

Instead of the hassle of trying to answer calls during a meeting, when you’re with a client, or in court – or leaving a long day in court just to see you have 15 missed calls and messages – leave it to us. We promise to always have you covered, 24 hours a day, 7 days a week, 365 days a year. And that’s what we call customer service, both for you and your clients.

Our legal answering service can not only take messages for you and your office, we can schedule and confirm appointments as well. That means no more missed meetings or wasted time. We know your time is valuable, so let us treat it that way and make your time work for you.

We specialize in making appointments for new client consultations and existing client meetings. Plus, your firm’s staff can make appointments in our scheduling software, too, so you don’t have to call us every time you want to make an edit or add in an additional meeting.

Gain 24/7 Support for Your Business

When we say we give you 24/7 support, we mean it. Maybe you’re thinking ‘I never get calls in the middle of the night’ and maybe that’s true, but what about 6:15 or 7:30 at night, when you’re in a meeting, at lunch, or in court? How often do you come into the office and already have 5, 10, even 20 messages blinking at you?

Instead of constantly being on the phone, let us! We can leave you messages that can wait, promptly pass on the critical ones, and follow your protocols for scheduling and confirming appointments, as well as gain preliminary information from your new callers – all around the clock.

We can answer your calls anytime of the day, night, weekdays, or weekends. You can choose to have us for certain hours, certain days, or simply when you know you’ll be too busy. You can forward your phone or phones to us whenever you need extra help or when your caseload becomes a little too high. Our receptionists are highly trained, genuine, prompt, and ready to answer calls and help clients every hour of every day.

Flexible Services, Add Ons, & More

My Receptionist offers flexible plans and services, because we know not every legal industry or firm is the same. We don’t offer cookie-cutter services, because we don’t work with cookie-cutter clients. That’s why we offer free consultations to find what you need and what will work best for your company.

Luckily, all of our services come with these features:

  • Monthly receptionist minutes according to the amount you need
  • Local voicemail with email notifications
  • Call screening per your instructions
  • Appointment reminders
  • Online scheduling
  • Unlimited talk time (after your call is transferred)
  • Toll-free or local number included
  • 24/7 Support
  • Live call transferring
  • Return calls on your behalf
  • Message taking and delivery via email
  • Text message notifications (if desired)

Varied Plans for However Big (or Small) Your Needs Are

We offer flexible and varied pricing options as well, because some legal offices need only a few minutes covered, and some need many. Our goal is to grow with you, which means we are happy to meet your needs (whatever they may be) now:

·      Starter Plan for Small Firms – 70 Minutes – $100 per month

·      Cruising Plan for Medium Firms – 150 Minutes – $175 per month

·      Express for Large Firms – 235 Minutes – $250 per month

Do You Need Legal Answering Services? Learn More About My Receptionist Today!

Our legal answering service is here for you and your clients when you can’t be. That means you will never again miss a call, a client, or a business opportunity because you couldn’t get to the phone.

Schedule your consultation or contact us to learn more about our legal answering services, live receptionist services, and all our offerings! And check back often for our article and blog updates – keeping you in-the-know with all the latest trends, news, and services in our industry!

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