Does It Make Sense to Get a Virtual Receptionist in 2021?
There are many reasons you may want a virtual receptionist in 2021, but perhaps the simplest yet most important reason is that they are always available, meaning your business is always available, meaning you will never miss a customer or sale.
Virtual receptionists answer customer questions, can set appointments (and remind clients of these appointments), and overall streamline your customer communication lines, all while bringing a professional feel to your company, without the costs that often come with seeming larger, more professional, and more established.
Bringing an element of professionalism to your business without costing as much as a full-time, in-house receptionist is a huge bonus for many companies, and often, this alone makes virtual receptionists pay for themselves.
If You Are Wondering if a Virtual Receptionist is Right For Your Business in 2021, Consider These Benefits:
1. Virtual Receptionists Are Less Expensive Than You Think
If you hire a full-time receptionist, you can expect to pay at the very least $28,000 per year in addition to PTO and benefits. However, by working with a call center to fill your call answering needs 24/7 (even more coverage than a full-time receptionist) you can expect to pay less!
This is mainly because you are not paying for the Virtual Receptionist 24-hours a day, but only for the minutes they are on the phone with your callers.
Think of it like this, if your in-office receptionist answers ten calls a day, you are still paying them for the rest of the time they are there, even if they aren’t answering your phones at that time. However, if you work with a virtual receptionist, you only pay for the minutes those ten calls took, saving your considerable costs – plus, no benefits, PTO, or space and equipment!
2. Our Virtual Receptionists Are Available More Hours (Or Every Hour)
You can customize the hours, days, and frequency you use your virtual receptionist, but even if you want someone covering your phones every hour of every day, that’s easy with your own virtual receptionist service.
Or, maybe you only want calls answered after normal business hours, or on weekends, or during high call times during the day – whatever you want can be arranged with a virtual receptionist.
Ultimately, you will never miss a call, a customer, or a sale again when you are covered by our virtual receptionist services.
3. You Can Help More Customers & Send Them Reminders
In addition to answering calls during off-hours, virtual receptionists can help manage more calls than an in-house receptionist. When you choose to work with a call center, many of their agents speak more than one language, which is beneficial when a customer contacts you who doesn’t speak your native language. Having a way to assist more clients helps grow your business while building a positive reputation for customer service.
4. Save on Training, Equipment, & Time
By working with a call center or answering service, you will never have to worry about software updates, new equipment, training, or other costs. This is because My Receptionist covers all these costs with our own team and equipment!
You not only save on these costs, but you save on time, which means you can get back to your business. 2021 might take some innovation, just as 2020 did for many small businesses, so instead of answering a constantly ringing phone, get back to brainstorming, growing, and succeeding with a virtual receptionist service.
Do You Need a Virtual Receptionist in 2021? Chances Are – Yes!
Contact us today to get started with your virtual receptionist services. We’re here for whatever you need, from round-the-clock calls to scheduling and reminders, to only a couple of hours a week. You can count on My Receptionist!