Maximize Efficiency and Save Time With Online Secretary Services
You can be more efficient by not only getting more work done faster, but also delegating those monotonous yet time-consuming parts of your day to someone else. This frees up more time for you to tackle your other more demanding job duties.
But who will do the extra work? Hiring new staff members is the most expensive and time-consuming solution. New hires need time to train and integrate into your business, which is not feasible.
Your current staff is probably just as busy as you are. You have one solution left to consider: online secretary services. They have the manpower and functionality to help your business flourish.
Best Online Secretary Services
The advantages that online secretary services can offer you are numerous but that is only if they are a high-quality service. There are plenty of online secretary services that do the bare minimum without taking into account the dynamic needs of today’s business world.
This is why if your business needs a service that is dependable and quality, there can be no better option than My Receptionist. My Receptionist is the premier online secretary service, capable of doing what other virtual receptionists can not.
My Receptionist Features
The core of My Receptionist’s features is built around its warm and friendly staff who are trained and ready to address the needs of your callers. These live agents are capable of following whatever custom call script you give them.
This means your callers can expect the same call process every single time they call in. Relevant information is gathered from each call. That information is then ordered and compiled so that it can be sent to you at a moment’s notice.
The information is sent via a two-way secured messaging system that is encrypted. Compatible methods of messaging include:
- Via your smartwatch
- Tablet
- Smartphone
- Desktop or Mac computer
My Receptionist even has an online scheduling platform that is available to its existing clients at a reduced cost. This scheduling tool lets you place all of your appointments and important dates into a clear and easy-to-use layout.
Advantages of Online Secretary Services
Quality online secretary services are readymade solutions that can quickly integrate themselves into your existing workflow and help with business productivity. This is perhaps their strongest point. It’s through this ease of integration that online secretary services were able to gain prominence in the first place.
Simply slotting into place wouldn’t be enough for most online secretary services to remain in business. Especially in the diverse range of industries and businesses that they serve, including:
- Medical facilities
- Law practices
- Small businesses
- Large organizations and enterprises
- Trade services
Online secretary services managed to serve such a diverse range of clients by offering a robust set of advantages. These advantages are detailed below for you to examine.
Benefits of Online Secretary Services: 24/7 Availability
The right online secretary services are the ones that are available to your callers 24 hours a day and seven days a week. You need a service that can work around the clock because you never know when a potential customer or existing client/patient may be in need of assistance.
Even if you are unable to handle their issues immediately, having an online secretary service that they can interact with at least helps them feel as if someone is listening. An online secretary service can also gather relevant information from the call and either forward it to you immediately or once you are open for business.
Customers are more likely to continue doing business with someone when they feel like they are being listened to. Online secretary services specialize in this field and one that is available at all hours of the day is better still.
Benefits of Online Secretary Services: Time and Cost Savings
We hinted at this before but it should not be understated the amount of time that online secretary services can save you. Hiring a new member or two onto your team is by far much more expensive than hiring an online secretary service. There is also the time it will take to train this new hire and get them up to speed on how your business is run.
It costs nearly thousands of dollars to hire a new employee. Even the best online secretary services would cost only a fraction of that.
The savings don’t stop there, an online secretary service would handle time-consuming yet monotonous tasks.
These tasks would include the following:
- Sending out appointment reminders
- Answering calls
- Forwarding information to you
- Setting up appointments with clients and customers
This would save you and your team hours of time each day.
Benefits of Online Secretary Services: Reduced Workload
Maybe you have delegated most of your repetitive every day responsibilities to the rest of your staff. However, their increased workload probably prevents them from handling their own tasks or these new ones with the utmost care that they require.
Customer service and support are vital for any business, so you need trained and committed people to handle the phones. Spreading around the responsibility to your entire team will result in careless customer interactions and a severe drop in call quality.
We will discuss the importance of consistency in the next section, but for now, it’s important to understand that reducing your staff’s workload will improve the quality and productivity of their work on a day-to-day basis.
Benefits of Online Secretary Services - Consistent Service Quality
Customer service and support may seem pretty routine but keep in mind that regardless of how many calls your staff answers a day, it is still the first call for that specific caller. This means that your staff may be too tired or drained to deliver the kind of quality that a caller would expect. This can negatively impact your business by making it appear unprofessional.
Consistency is so important in fact, that it’s one of the main reasons why fast-food restaurants were able to become ubiquitous in everyday American life. Customers flocked to these establishments because they knew what to expect every single time they walked into one.
The same effect can be replicated with your business, so long as it is able to interact with its customers in a consistent way. Only online secretary services are capable of this level of consistency.
Complete Answering Solution for Online Secretary Services
As your business or practice grows, you may need more than what a virtual receptionist can offer you. This is where a complete answering solution can come in handy. Just as My Receptionist is the best online secretary service, Always Answer is the most complete and robust answering solution on the market.
While Always Answer can be used as a virtual receptionist, its true strength comes from its several call centers. These call centers aren’t based in a foreign country where the locals have an inadequate grasp of English but rather in the United States.
Always Answer Features
Always Answers live agents are capable of bilingual answering, not just that, but they’ve also been trained and equipped with the latest translation software. It is through this translation software that Always Answer’s agents are able to provide language support for more than 170 different languages.
On top of that, these live agents are available 24 hours a day and seven days a week. There isn’t a moment in which your business and your customers won’t be served by highly trained individuals.
Always Answer also has a record calls feature that automatically records your calls and stores them for up to 30 days. You can choose to play back these calls at any time to review their quality and the interactions made.
Online Secretary Services for Streamlining Your Business
Online secretary services offer many features and benefits for your business. As the leading online secretary service, My Receptionist has the experience and system to streamline your business and serve your customers well.
Contact us and find out how to streamline your business and maximize efficiency with the leading online secretary service today. My Receptionist is a quality secretary service that fits your budget and you can find out how it works here.