Why A Virtual Medical Receptionist Benefits Your Healthcare Practice
You won’t improve patient care at your facility by adding more hospital beds and rooms. In fact, you will only increase your already monstrous list of daily tasks. If you already struggle to manage everything, more work won’t solve your problems.
Is there a magical solution to optimize your healthcare practice and improve patient care simultaneously? Surprisingly, yes. A virtual medical receptionist can do more than just answer the phones.
In this post, we will explain why your healthcare practice needs a virtual medical receptionist. We will also discuss what a virtual medical receptionist can do for you and recommend the best one for your practice.
Public Expectations for Quality Healthcare and How a Virtual Medical Receptionist Fits In
Public expectations have surpassed the days of minimal interaction between healthcare professionals and patients. Today, the public wants a connection with the healthcare professionals who care for them. This reflects a larger trend of individuals seeking to be coddled and babied well into their adulthood.
In addition to a patient-healthcare professional connection, the public also expects the following:
- Responsiveness: Gone are the days when the public was able to withstand being put on hold. This is a good thing. Paying customers and patients alike shouldn’t have to wait long to receive the service or assistance that they need. This is especially true for those with health issues that may evolve into emergencies.
- Human Interaction: Perhaps the worst possible thing that a patient looking for assistance could possibly hear, is the soulless drone of an AI voice operator. That’s one guaranteed way to run off patients and have them never come back. When it comes to medical issues, which can be equal parts horrifying and serious, people need a human connection to feel cared for.
- Friendly and Warm Personalities: The only thing worse than the soulless drone of an AI, with its awful writing and conversation skills, is a rude receptionist. Unfortunately, rude receptionists and ill-mannered front desk staff have become the norm in the U.S. This is part of a greater societal degradation that comes with the coddling of individuals. However, your medical practice can easily stand out by having warm and friendly live agents to answer your calls.
While the three qualities mentioned above may seem impossible for a busy healthcare practice to satisfy, this is not the case. In fact, with help from a medical electronic receptionist, your healthcare practice can satisfy all of these requirements.
How a Virtual Medical Receptionist Fits In
Not only do live agents completely comprise a quality virtual medical receptionist, but they are also available 24/7. They don’t use any awful AI at all.
More hospital beds or receptionists won’t improve your patient care. They will only increase your workload. However, a quality virtual receptionist can easily scale to fit your healthcare practice’s needs without exceeding your budget.
This is because a top virtual medical receptionist can serve businesses and large organizations with their manpower. They also train their live agents to be friendly and accommodating. This is perfect for healthcare facilities that want to improve their patient care and day-to-day operations.
A virtual medical practice can help you out whether you want to free up your time for more pressing matters or you just want someone to treat your patients with respect.
How a Virtual Medical Receptionist Helps Improve Patient Care
It’s difficult to understand how having a virtual medical receptionist answer your calls will directly result in improved patient care at your medical facility. However, this is only because you are looking at the situation from an action point-of-view and not a results-based point-of-view.
The fact of the matter is that a virtual medical receptionist truly shines when you allow them to fully integrate themselves into your day-to-day operations.
By doing so, a top live virtual medical receptionist like My Receptionist will be able to improve patient care in the following ways:
Automate Monotonous Tasks
A virtual medical receptionist is able to truly shine when you allow them to integrate themselves into your current schedule. They can automate several menial yet time-consuming tasks such as booking appointments and sending out appointment reminders.
With the extra time, you can ensure that your team is giving your patients the care and respect that they deserve. You won’t feel as rushed to provide assistance to those in need because you’ll know that your virtual medical receptionist is handling a chunk of the work.
Gather More and Better Information From Each Call
Aside from automation, a virtual medical receptionist like My Receptionist has the trained staff on hand to follow whatever custom script you give them. This means that you’ll be able to gather better and more relevant information from each call.
The more information you gather, the more you’ll be able to understand your patients and what it is that they need from each appointment or visit. This is also information that can be relayed to your staff and doctors.
Provide a Consistent Experience
People, especially those in stressful situations, value consistency more than anything else. Patients need to know what to expect each time they visit your medical facility or call it. It helps them manage the stress that many feel from visiting the hospital.
A quality virtual medical receptionist will have the trained manpower to consistently deliver a pleasant and inviting call experience each time they pick up the phone.
A quality virtual medical receptionist can do a lot of good for your team and medical facility, not to mention your patients. However, only the best virtual medical receptionist on the market can do everything that we’ve discussed up to this point. That service is My Receptionist.
What’s the Best Virtual Medical Receptionist?
My Receptionist has been the best virtual medical receptionist for several years now. They always deliver a consistent set of benefits to the medical facilities and patients they serve. That’s how they climbed up to that spot.
A handful of powerful features form the core of their services. You can find in-depth information about those features on their relevant page. However, the key information is that trained live agents are ready to answer your calls at My Receptionist.
These agents collect information from each call and send it to you in your preferred format. You can choose from email, fax, or text message. They use a secure and encrypted messaging system for sending SMS texts.
This keeps important patient information safe and hidden. My Receptionist also offers a scheduling platform to their users at a discounted rate. You can set appointments and track important dates through this platform.
My Receptionist delivers the best receptionist experience on the market by focusing on quality rather than quantity.
Beyond The Best Virtual Medical Receptionist
Always Answer can be considered an extension of My Receptionist as a whole. The impact of a medical answering service can be massive, especially a service like Always Answer, which offers everything My Receptionist offers and then some.
The bulk of Always Answer’s special services is centered around their call centers. These call centers are based in the United States and provide a small army of trained live agents, who are native English speakers, who can help support your customers/patients and address their concerns.
Only Get the Best Virtual Medical Receptionist
My Receptionist is the best virtual medical receptionist and it can improve patient care with its sister service, Always Answer. These quality services can automate the most time-consuming parts of your day. You can take care of more pressing matters.
Optimize your medical practice and improve your schedule by contacting us today. You can also learn more about how this works.