How Virtual Reception Services Can Help During Holiday Season
Handling calls with the care and respect that they deserve can be difficult during the holiday festivities. After all, once the eggnog starts being poured, who is really on the job? But you can’t let your calls go unanswered or worse yet, get picked up by a party-focused employee.
That’s when virtual reception services come in handy. Virtual reception services don’t party when you do. They are a cost-effective and always-ready solution to your communication woes.
Virtual reception services have gotten a bad rap for not always having the most flexible answering protocols, but some services like My Receptionist handle calls only in the way your company has specified. Here’s how the experts can take care of the rest while you focus on the holidays.
An Uninterrupted Holiday Celebration With Virtual Reception Services
Organizing a holiday event can be an absolute disaster. You’ve got to ensure that everyone receives accurate information regarding the event and you then have to register everyone for the event itself. Handling this task is a job in itself.
Unfortunately, sticking a random employee to handle this task means that they’ll have to leave their official job duties by the wayside. Somebody else will have to pick up their share of the work which will create a chain reaction of employees trying to cover for each other.
Operational Costs
Operational costs will quickly begin to get out of hand. This is why the cornerstone of the My Receptionist service is the way it handles seasonal operations. You see, this service can quickly slot into your existing setup.
Handling calls and even event registrations only how you specifically instruct them to.
Even if you already have specific appointment booking and setting options in place, My Receptionist can take this information and use it to handle appointments for you. The staff is trained to be flexible and handle the heavy lifting.
All you’ve got to do is supply My Receptionist with exact instructions on how to handle calls and what the goal for each call will be.
Struggling With Availability? Here’s How Virtual Reception Services Can Help
Someone either trying to register for your holiday event or a potential customer looking for more information could be a call missed. Missed calls can affect your business in more ways than one, especially during the holiday season.
The goal is to not miss either, which is why you should see virtual reception services like My Receptionist as a ready and capable team that’s there to help your business navigate its busiest quarters.
The end of the calendar year doesn’t just mean holiday parties and events. It also means evaluating your business strategy and doing some general housekeeping.
You’ll need to prepare for the coming tax season and lay out next year’s business strategy. These responsibilities are crucial to the security of your business, and you and your staff won’t have time to handle both these important business matters and plan a holiday event.
But the always-available My Receptionist service can handle the holiday event planning for you and quickly slot into your existing operations.
This service forwards any information from a call to you via either email, CRM, or text message. It keeps you or whoever needs to know entirely in the loop.
Time-Consuming Call Management and How Virtual Reception Services Fix This Problem
Let’s imagine that you’ve got your team members crunching away on important tasks that need to be tied up before the end of the year. It’s not entirely unlikely, as most businesses have stated that the busiest time of the year for them is November to December.
You’ll need all hands on deck to finish everything in an accurate and timely manner. However, a holiday can completely disrupt this process by having employees break away from their official duties to handle any calls or holiday event registration responsibilities.
Time Lost
Even if on the surface things seem under control, you could be losing quite a bit of time and as a result, money. You see, a University of California study has found that each interruption from our work can take up to 23 minutes to have us focus once more on what we were doing beforehand.
At that rate, all it would take is four phone calls to waste an hour of your employee’s time. Holiday events typically have much more than just a few phone calls coming in.
This means that one or maybe more of your employees are going to lose a significant chunk of their productivity in answering phone calls. All this results in more work down the line for the rest of your team.
A virtual reception service directly addresses this issue, saving you time and money.
Inconsistent Call Handling Can Hurt Your Image
People like consistency. In fact, according to a study conducted by Forbes magazine, 69% of U.S. consumers shop more with brands that offer a consistent experience both in-store and online.
Why? Because answering your calls the same way every time can be helpful for those calling because they’ll know what to expect.
Whether they are registering for a holiday event or calling for more information on a service your business is offering, consistency is key. One thing is for sure, your callers won’t get consistency from an employee who is busy trying to juggle their day-to-day tasks while setting up a holiday event.
The Solution
Fortunately, virtual reception services like My Receptionist focus on nothing else but delivering a consistent phone service experience. My Receptionist can easily scale to fit the needs of large organizations and nonprofits.
It’s become the industry leader and offers much more than competing services. Let’s dig deeper into what My Receptionist can offer you.
The Best Performing Virtual Reception Service
All virtual reception services will answer your calls and anything pertaining to them. However, only My Receptionist will handle calls in the specific manner that you have instructed. Instead of using automated voices that are never any help, My Receptionist employs friendly receptionists who’ll answer your calls and gather the information that you specifically request.
Total customization in how your calls are answered. Any messages and information received from each call will be sent to you via your method of choice. Whether that be through email, text message, or CRM.
In addition to that, any business needing a more robust answering service, one that has a call center in the United States, should look to Always Answer. They provide many services that can fit the needs of much larger organizations.
Virtual Reception Services FAQs
It should be clear now that out of all the virtual reception services available, only My Receptionist has the customizability and ability to scale to assist any business, from community centers to non-profits.
A general overview of their features can be found on their website. However, if you’ve still got questions about virtual reception services in general, we’ve answered the most frequently asked questions below.
Can My Receptionist Handle Multiple Tasks Simultaneously?
Yes, My Receptionist is equipped to handle multiple tasks simultaneously. Through efficient call management systems and multitasking capabilities, they can manage a high volume of calls, messages, and inquiries while ensuring each interaction receives the necessary attention and professionalism.
What Types of Businesses Can Benefit From Virtual Reception Services?
Virtual reception services are beneficial for a wide range of businesses, including:
small to large enterprises
- Startups
- Medical offices
- Legal firms
- Event organizers
Any business that requires professional call handling, appointment scheduling, and communication support can benefit from virtual reception services.
How Do Virtual Reception Services Contribute to Cost-Effectiveness?
Virtual reception services offer a cost-effective solution by eliminating the need for full-time, in-house reception staff. Businesses can access professional receptionist services on-demand, paying only for the services they use. This helps reduce overhead costs associated with hiring and maintaining a dedicated reception team.
Virtual Reception Services for a Better Holiday Season
Letting you and your team focus on crucial business tasks is how My Receptionist can help you save time and money. They can quickly and efficiently slot into your existing day-to-day operations with their ability to scale and options for handling calls the way you want.
Have your always-online and always-ready assistant handle the registration details and plan your holiday festivities without worry. Contact us to get started if you’re ready to optimize your business and save money in the process.