Virtual Receptionist Company: Streamline Calls & Boost Client Relations
You are not sure whether to put a customer on hold or send them to voicemail as calls keep flooding in. Time is running out and you feel the sweat on your temple as you consider your options.
It is a mess that costs you business and hurts your bottom line. The solution is simple: hire a virtual receptionist service. But there is a problem. There are too many virtual receptionist companies and services in the market.
Trying each one is too costly and time-consuming, and also discouraging. That is why we have written everything you need to know to pick the best virtual receptionist company. We will show you what the best virtual receptionist company can offer you and how to avoid a bad one.
What Other Virtual Receptionist Company Options Get Wrong
The virtual receptionist industry is at a strange crossroads where it is both easy to set up a virtual receptionist service and difficult to create a quality service. What this has led to is an inundation of bad services.
Fortunately, spotting a bad service is easier than you would think. Many subpar virtual receptionist company options fall into the same negative patterns.
These bad habits manifest in the following ways:
- Bad Communication: This goes for both the service interacting with you during the initial setup process and the service interacting with your customers. Either your customers will be met with an automated voice or message system every time they call or the agents picking up the phone aren’t native English speakers. In either scenario, communication and as a result, the information passed over to you, will suffer.
- Lack of Usable Features: If a service is trying to save as much money as possible, quality is often the first thing that is sacrificed. Besides answering the phone and interacting with your clientele, a virtual receptionist service should offer additional features. If all a service has is phone answering capabilities, don’t expect them to put effort into interacting with your customers.
- Inflexible Pricing: This is the biggest sign that a virtual receptionist company may not be worth your time or money. Many services will have you paying for the hour or in bulk, as a subscription. The issue with these payment schedules is that even if your business is not receiving any calls, you still have to pay.
Pricing plans of this nature quickly turn into expenses rather than being an investment that is meant to grow your company. It’s important to get an affordable virtual receptionist.
Features a Virtual Receptionist Company Should Have
As mentioned in a previous section, a virtual receptionist company should do more than just answer the phone. They have to display certain qualities that indicate their commitment to quality customer service.
Keep in mind that the following features are also overall traits that any business can benefit from.
Here are the features that a virtual receptionist company should have:
- Dependable: Across all industries, regardless of what kind of business we are talking about, being dependable is a must. Customers need to know that they can trust a company to do the job that they are being paid for. For a virtual receptionist company, being dependable means answering every call and handling each one with care. The point of getting a virtual receptionist is to never miss a call, if a service can’t get close to that mark then they aren’t dependable.
- Call Security: Call security entails that each call is secure without any third parties listening in. In addition to that, any information gathered from each call must be sent over to you via an encrypted messenger or encrypted as a whole. This is to prevent sensitive information from falling into the wrong hands. Proper encryption is also a part of being dependable.
- Friendly Staff: Without a doubt, one of the main determining factors of whether a customer or client decides to keep conducting business with you is how they feel they are being treated. If they are being treated poorly, they will not return and they’ll tell others of their experience. It’s important that a virtual receptionist company employs staff that doesn’t get offended easily and then decide to not respond to a customer’s comments. Because that kind of behavior is embarrassingly childish and ignorant.
While learning how to spot a virtual receptionist company is important, there is only one virtual receptionist company that is known for its quality and wealth of features. Let’s discuss them in detail now.
My Receptionist, the Best Virtual Receptionist Company
My Receptionist does what all other virtual receptionist companies refuse to do and that’s push beyond being a mere call answering service. Through a combination of innovative features and reasonable pricing structures, My Receptionist has managed to become the best virtual receptionist company on the market.
Bilingual Capabilities
My Receptionist has live agents who are ready to accept the influx of calls that make their way to your business. Not only that but some of these agents, primarily based in the United States, are fluent and capable in both English and Spanish.
This enables them to serve a vast majority of potential callers within the United States. Read more to find out how this service works. However, a quick summary would be that the live agents answer any incoming calls.
They then wait for the caller to inform them of their language preference. If no preference is made then the agent will proceed in English. This system works to minimize any miscommunication.
Flexible Pricing
Perhaps one of the standout features of My Receptionist is its flexible pricing structure. With My Receptionist, you only pay for the calls that are answered. This means that you don’t have to worry about wasting your money on the days when no calls are coming in.
In fact, it is this flexible pricing structure that motivates My Receptionist to work harder for you because they need to answer more calls to get paid more. What this creates is a system in which both parties benefit from the hard work they put into the project.
Experience and Security
My Receptionist has been around a lot longer than its competitors. Over the course of all those years, they’ve become experts in customer service and customer support. Their long history should act as a sign that they will continue to be in business long into the future.
In addition to their longevity and experience, My Receptionist also uses a secure two-way encrypted messaging system to relay any information gathered from a call. This secure SMS setup ensures that your client or customer’s private information isn’t leaked or seen by unwanted third parties.
To further expand on this, My Receptionist can send call information to you via a method of your choice. Whether that be through a phone, smartwatch, tablet, or even desktop computer. The service works hard to integrate itself into your day-to-day operations. You can find out more about the features they offer on their website.
Going Beyond a Virtual Receptionist Company With Always Answer
My Receptionist has proven itself to be the gold standard within the virtual receptionist industry. However, sometimes there are limitations to what a virtual receptionist company can offer you and your customers.
In these kinds of situations, the only correct choice is to go with the top call center and answering solution in the industry. This solution is known as Always Answer. Always Answer sets itself apart by being equal parts a call center and customer support offering.
The bulk of their services revolves around their live agents which are not only available 24 hours a day and seven days a week but can offer you language support for more than 170 different languages.
With their trained army of native English speakers, you can count on your callers being properly accommodated without the need for lengthy wait times. Always Answer also helps you avoid the 3 mistakes that other companies make when hiring an answering service.
Removing Limitations With a Virtual Receptionist Company
Don’t let your business suffer from being on the back foot. Hire the best virtual receptionist service to rein in your workday and optimize your business. My Receptionist can help you avoid voicemail and capture every potential client or customer with their quality and pedigree.
Call us today and learn how to never miss a call again. Visit our how it works page if you want to know more.