Modern Legal Answering Services from My Receptionist
Clients often require legal services to be accountable and available 24/7, as they may need assistance at any hour, whether during the day, night, weekend, or even holidays.
For this reason, our legal and law customers turn to our legal answering services; they are unable to answer calls around the clock, but we are. With My Receptionist, you can focus on your current client, court proceedings, or enjoy your time off during nights, weekends, or vacations without the worry of call answering.
As your dedicated legal answering service, we have you covered 24/7! That means you will never miss a call (or a potential client) again simply because you couldn’t get to the phone.
Our Legal Answering Service Benefits
My Receptionist’s legal answering services can help your legal or law firm regardless of size. Whether you are a law firm of 200+ or only 2, our legal answering services can still save you money.
Consider a full-time position for an in-office receptionist (or multiple). Not only are you paying wages (over $30,000), but also insurance, retirement, benefits, PTO, and more. Now, consider the cost-benefits of only paying for the minutes that our receptionists are on the line with your clients – that’s considerably less!
Even more than the cost, no one expects you to answer every call, every hour of every day, or even for your in-house receptionist to be there around the clock manning the phones, only regular business hours. Of course, callers can leave a message, but if you don’t get back to them first, they are likely to move on to a different law firm, which loses you clients and money.
Utilizing our legal answering services means someone is there 24/7 on the other end of the line, this decreases the strain on your team and your answering machine, while making your clients feel listened to and important.
All you have to do is forward your lines to us whenever you need extra help with your clients – whether that is only evenings and weekends or during busy working hours, or all the time! Our legal answering service receptionists are always ready to answer your calls and help your clients – both old and new.
Legal Appointment Scheduling & Confirmation
Our legal answering service will not only take down your messages and act as your receptionist – we’ll make appointments for your clients – and confirm them.
- We can make appointments for both new client consultations as well as existing client meetings, saving you the time and the hassle.
- We can make sure that your clients don’t miss their appointments, costing you time and money.
- We can use your Google Calendar or Outlook 365, making your appointment scheduling and confirmation process seamless.
- We offer flexible pricing options, so no matter your size or call volume, we have you covered!
Why Legal Answering Services Are Needed
Clients and potential clients who call won’t need to waste time explaining their situation to a receptionist unfamiliar with the field. Instead, top legal answering services train their agents thoroughly to understand the common reasons and concerns prompting calls.
This training not only saves time for your clients but also for you. The skilled agents of legal virtual receptionist services can ask pertinent questions and collect essential information from each caller, then convey it to you concisely.
Moreover, legal answering services offer scalability, with the best ones employing a large workforce, making them a sustainable long-term solution rather than a temporary fix.
It’s important to note, however, that only those legal answering services equipped with the appropriate features will truly benefit your law firm.
What Should Legal Answering Services Provide?
There are certain features and expertise that legal answering services must provide in order to be worth your money and commitment. These features can be broken up into the following three:
- Scheduling platform: This is software that is used to track important dates and appointments.
- Encrypted messaging: This feature ensures that all information exchanged is secure and encrypted.
- Automated appointment reminders: Appointment reminders are important because they remind your clients of dates they may have forgotten about.
The reason why these three specific features should be prioritized above all others is because they help bring structure, outreach, and security to your firm.
For example, legal answering services that can provide you with a scheduling platform at a reduced cost are giving you access to a tool that every employee within your firm can use to keep track of important dates and appointments. Since every employee would be using the same scheduling software, there would be a significantly reduced chance of scheduling conflicts.
Encrypted messaging transforms your firm into a digital-first organization that is capable of protecting sensitive case file and call information. In addition to that, automated appointment reminders are more of a quality-of-life improvement for your clients, who may have forgotten about an upcoming appointment that is pertinent to them.
Why Is My Receptionist the Number One Provider of Legal
If law firms want to benefit from all of the features that we’ve just gone over then they should forgo all other legal answering services and employ My Receptionist. Only My Receptionist is capable of providing your law firm with friendly and knowledgeable call agents with the expertise needed to not waste a moment of your caller’s time.
My Receptionist also has a robust scheduling platform on offer that is capable of servicing the needs of both Fortune 500 companies and small businesses. As mentioned earlier, this scheduling platform prevents scheduling clashes and brings organization to your law firm.
Do note that My Receptionist’s scheduling manager is available to existing My Receptionist clients at a reduced cost. Any information gathered by My Receptionist’s live agents will be sent to you and relevant stakeholders via a secure messaging system.
It’s My Receptionist’s own built-in security system that keeps all sensitive information safeguarded and away from prying eyes. In addition to what My Receptionist already offers, there is also My Receptionist’s sister service, Always Answer.
Always Answer is more of a complete answering solution that comprises more features than just your general customer support. Alternatively, to learn more about My Receptionist, you can use our how it works page and features page for detailed information.
For More Than Legal Answering Services: Always Answer
Always Answer, a leading answering solution for decades, offers services crucial for law firms, including bilingual answering and customizable scripts. These features cater to law firms with clients who may not be native English speakers.
Your legal team can create and submit a custom script to Always Answer, which their live agents will implement. This allows you to control the information collected and the direction of each call.
The network of Always Answer’s agents spans call centers across the continental United States, ensuring coverage in every timezone. This network provides prompt service from trained agents knowledgeable in the legal field, making Always Answer a reliable partner for law firms.